Heart Service

When you join our monthly lease program, our heart service
technicians will always be available on standby
for your needs
and regular filter changes. From installation,
troubleshooting, or replacing filters, our heart will go on. Always.

Smiling man and woman wearing blue shirts and gray vests forming heart shapes with their hands.

Coway's Heart Winning Excellence

One of the many reasons people choose Coway

Fast Service

When you need us, we’ll be there. Our heart service team members will always act as fast as possible to overcome any obstacles. A speedy response is our promise.

Knowledgeable

We are a team of carefully trained technicians with vast knowledge about the products. They are qualified individuals with skillsets of installing and fixing all of Coway's products.

Caring

Our hearts go out to you whenever, wherever. We are trained to ensure your home is treated with the utmost respect during the visit. Your problem is our answer.

Prepared

Our heart service members are always prepared for various situations and on standby in case anything happens. Its one of the aspects that makes our customer service superior.

Coway's Customer Service

Furnishing the best service at all times

Man wearing a blue shirt cleaning the inside of a white toilet bowl.

Installation

We provide installation for all of our water
purification and body care systems.

Woman in blue shirt handling a component inside a white appliance with a circular vent.

Filter Replacements

Filters are regularly replaced within the
optimum 4-6 months service cycle.

Smiling young man in a blue shirt holding a package and carrying a shoulder bag.

Maintenance

Every now and then, your products will require
maintenance to ensure everything i
s functioning properly.

Hand adjusting the temperature dial on a white electric water heater.

Functionality Trait

Regular examination of product function
ensures your product to perform in the
best condition.

Smiling man and woman standing back to back with arms crossed against a light gray background.

Answers

Call us at any time during our business
hours. We are here to answer your
questions.

Smiling man wearing glasses and a headset sitting at a desk in a modern office with colleagues in the background.

Customer Service

Our exceptional customer service stands
out amongst our competitors.

Rubbon icon image

No. 1 Brand

Based on 2017 TNS survey data

Water purifiers and air purifiers
in the Korean market.

Peoples icon image

6,041

Employees

As of 2024, 6,041 people are
our employees

Shopping basket icon image

$3 Billion

Annual Sales

Water purifiers and air purifiers
in the Korean market.

Drawing compass tool image icon

300

Researchers

Our R&D resources as of
2024

Thumbs up icon image

5,779

Intellectual Property

Including utility patents,
trademarks, design of 2024

Global icon image

50+

Countries

Our global operations as of
2024

Recycle arrow icon image

5,996

Tons

Plastic recycled as of
2019